INNO is a medication dispensing cart development project, which only not redesign the single product, but also focus on the improvement of whole medication operation system.
The primary goal of INNO is to reduce the medication incident and perfect the workflow of drug dispensing, making it more efficient and effective.
INNO development is absolutely a high pre-rational design process, where is no any signature or style-expression of designer, but to really base on the research and focus on the user need, simplifying new technology to adapt user and environment.
1. Hospital Research
INNO Research is implemented in several Hong Kong local typical hospitals, which is a very complicated process. There are many different layers of stakeholders involving into the research, including doctor, pharmacist, drug transporter, nurse, healthcare staff, patient and patient family. To better understand the whole drug operation process, many research tools are utilized, such as interview with the stakeholders, questionnaire them and observing drug dispensing workflow.
2. Value Opportunity Identify
Through the observation of the medication dispensing workflow and VOA (Value Opportunity Analysis) the existing drug dispensing cart, many problems and potential needs are identified, which are analyzed into three mainly categories, including Manual check system, Drug arrangement and Accessory arrangement. The translation from opportunity gap to potential Value opportunity happened after that.
3. Design Methodology
Redefinition of the medication dispensing cart from the value perspective is implemented at the beginning of design process, which overwhelms the conventional drug dispensing cart. The following procedures are compartmentalizing value categories, identifying and designing specifically to them, optimizing and reconstructing the elements.
During INNO design process, there are many rough paper prototypes being made for showing the concept. Later a real-sized cardboard prototype with several models, which can be assembled, is made for the better understand of ergonomics and feasibility testing. In order to really bring the user to involve into the design process, the full-scaled prototype is taken to hospital to get feedback. Then some modifications happen according to the suggestion and requirement from users.
5. Final solution
Simplicity of technology is the primary design concept of INNO. Final design solution captures RFID and weight measure new technology to serve the new drug dispensing cart. Meanwhile simplify the cart as one piece and distill it. Also emotional contact is considered when design the cart.
The whole project takes around three months, during which there are many people contributing on it. The final 1/3 scaled model is made at last to show the really work.